FAQs

Hi, got a question? 

check out our frequently asked questions below – it’s useful stuff without the fluff! 

It’s as easy as 1, 2, 3

1. pick what you want to design (tee, dress, tank top, pj’s or pillowcase) and then print one of our templates. Click here to get started

(tip – if your kids are anything like mine, you might want to print a few as my kids took a few attempts to get their design just right!)

2. then it’s time to unleash your imagination and design the template. Check out what some of our other designers have created

3. take a photo using your smartphone, send it to us when you place your order, and we’ll do the rest! Ready to send your pic?

And that’s it….

Every kooky creation is a unique piece of art work – it’s printed, hand cut and sewn in Australia. The prices are :

T-shirts:

$49 design printed on front only 

$59 design printed on front + back. You can choose to have the same or a different design printed on the back

You choose the sleeve & neckline colour you want to personalise your tee even more (choose from white, black, indigo, pink, green and aqua). See colour chart

Tank tops:

$44 design printed on front only

$49 design printed on front + back. You can choose to have the same or a different design printed on the back

Dresses:

All of our dresses are printed on the front & back

$69 same design printed on the front + back

$79 different design printed on the front + back

You get to choose the bodice  colour (choose from white, black, indigo, pink, green and aqua). See colour chart

Pyjama’s:

Pyjama’s with a t-shirt top:$69 (design only on the front) or $79 (design on front & back)

Pyjama’s with a tank top: $64 (design only on front) or $74 (design on front & back)

With our pyjama’s, you choose the pyjama pants colour you want (choose from white, black, indigo, pink, green and aqua). See colour chart

Pillowcase:

Pillowcases are printed on the front only

$39 without pockets

$49 with pockets

You choose the colour of your  pillowcase (choose from white, black, indigo, pink, green and aqua). See the colour chart

Every kooky creation is a unique piece of art work. Each creation is hand-made by our kooky team here in Sydney. We like to allow up to 3 weeks for delivery in Australia, but most of the time it only takes 2 weeks. Some rural and country areas may take a bit longer.

If your order is urgent, we do offer an Express Order option. Once your kooky creation leaves our studio in Sydney, we’ll email you and let you know.

If you’re looking for a guaranteed delivery within 7 days, we do offer an Express Order option, which prioritises your order to the top of the queue. Please note there’s an additional cost of $10.00 to your order (this is on top of the postage & handling fee).
Just tick the Express Order option in the check-out process and once it leaves our studio in Sydney, we’ll email you and let you know.
Please note that the Express Order option is only available to customers in Australia.

We charge a flat fee of $8.50 for all orders shipped within Australia.. For any overseas orders, we charge a flat rate of $25.00. Please note that there may be additional fees with international customs/duty import taxes depending on your country’s import policies. These fees are separate from our shipping costs and are the responsibility of the customer. If you’re not sure, please check with your country’s international shipping policies to see if there may be additional costs that you will incur before placing your order. 

We’ve put together some tips on how to take the best photo of your creation – check these out on our pic-tips page.
A couple of the most important tips are:

– use your smartphone as the quality/resolution is just right, but to be sure, make sure it’s set on 800 x 1,000 pixels as a minimum

– use as much natural light when taking the photograph as possible. Outside light, whether sunny or cloudy, is best

– don’t use a flash

– take the photo so you’re parallel with your artwork, and make sure you get the whole artwork in the photo

– avoid any wrinkles on the paper as these will show up as shadows in the photograph and then on your creation (though we’ll try our best to get rid of these)

Email us and let us know straight away and we’ll make some urgent calls to try and track your parcel down. If for any reason it’s gotten lost with Australia Post, we’ll prioritise your order, print it and send it off to you asap.

We sure do. We love seeing our kooky creations reach different corners of the globe. There’s a flat postage & handling fee of $25 to any country. All pricing is in Australian dollars (AUD).
PLEASE NOTE: There may be additional fees with international customs/duty import taxes depending on your country’s import policies. These fees are separate from our shipping costs and are the responsibility of the customer. If you’re not sure, please check with your country’s international shipping policies to see if there may be additional costs that you will incur before placing your order.

While we do everything we can to match the colours of your original artwork, there can be times where it’s not an exact colour match. There are a couple of reasons why it might happen:

– because we work from the picture that you send us, not your original artwork, this can sometimes mean the colour tones can be slightly different to the original artwork.

– Please note the Okex tex harm free free inks we use we can not always match the colours exactly and we can not print fluorescent colours

If you’re not 100% thrilled with your creation, then neither are we. We have a no-questions asked refund philosophy. We only ask that you let us know what you weren’t happy about, so we can continue to improve and provide the best possible product for you.

We use the square payments system that accepts Visa, Mastercard and American Express and we also accept PayPal.

Please see out gift certificate page where you can purchase a kooky gift voucher

We offer sizes: 3-4, 5-6, 7-8, 9-10, 11-12 and 13-14. Check out our size chart for details.
Our pillowcases are a standard size and are W:50cm x L: 70cm

Because we digitally print every kooky creation, the design can be expected to fade over time like all prints although the inks are permanent colour fast so are designed to last. There are also ways to prolong the life of your custom print. We suggest the following care instructions to minimise fade over time:

– machine cold wash (or hand wash)

– gentle cycle only with mild detergents

– no fabric softner please…we’re soft enough!

– hand dry or tumble dry on very low settings

– no dry cleaning

It’s really easy to care for your kooky creation so you get to wear it again, and again, and again. To make it super comfortable, because no-one likes tags scratching them, we’ve printed the care instructions on the inside of your kooky creation.
They are:

– machine cold wash (or hand wash)

– gentle cycle only with mild detergents

– no fabric softner please…we’re soft enough!

– hand dry or tumble dry on very low settings

– no dry cleaning

Currently, we do not offer printing on the sleeves. But we’d love to get your thoughts on this and it’s something we’ll look into if that’s what our customers want. Contact us if you’d like to give us feedback on this

Easy peasy. Just email us, let us know what template you’d like printed, include your name and address and we’ll send it to you.

Check out our sizing chart but generally our sizes run to normal sizes, but it’s always good to check first!
Note that our fabric will stretch slightly over time, not shrink, due to the quality of the fabric we use, so you can get more wear than most other fabrics. Our fabric is 50% less resistant to shrinkage than cotton and tends to pill and fade less. To read more about our fabric click here

We searched the globe for the most eco and comfortable fabric we could find and couldn’t go pass using Sustainability Award winning Lenzing , Their TENCEL™ and modal fibers are derived from sustainable wood sources – natural forests and sustainably managed plantations. The smooth fiber surface of TENCEL™ Lyocell fibers absorbs moisture more efficiently than cotton. This supports the body’s natural thermal regulating mechanism, keeping your skin feeling pleasantly cool and dry throughout the day and night. Great for kids with sensitive skin.

To read more click here

Still got a question? Email us